Friday, June 12, 2009
I thought I would share Chevy's response to my letter to them about closing down good dealers. It is your standard response type letter but at least I voiced my opinion.
Service Request: 71-732315040
Customer Relationship Specialist: Jerry Robinson
Dear Mr. Winkle,
Thank you for contacting the Chevrolet Customer Assistance Center. We appreciate you taking the time to write us regarding your concern with the closure of Rose Chevrolet in Hamilton, OH.
We are always happy to hear from customers who have had positive experiences with their local dealerships. General Motors values all of its dealers; however, these are extraordinarily difficult times for GM, the industry and our dealers. Under the current market conditions, General Motors will have to change our business operations and our GM dealer network. These efforts will result in a reduction in the number of dealers in markets across the U.S. During this period, we will work with our customers and dealers to make sure that each and every customer has convenient access to vehicle service.
In these difficult times, your satisfaction as a customer remains a key mission to us at Chevrolet and General Motors. If your local dealership is closed and you are not sure where to take your vehicle, you can use the Dealer Locate feature online at Chevrolet.com.
You can locate a dealer of your choice by visiting our website at http://www.gm.com and selecting Vehicle Shopping and then Dealer Locator or by simply clicking on the following URL: http://www.gm.com/automotive/vehicle_shopping/dealer_locator/. You will then enter in the appropriate information to locate the dealer nearest to you.
As always, we at General Motors are committed to providing customers with an outstanding customer sales and service experience.
If you should need to contact us in the future, simply reply to this message or call our Chevrolet Customer Assistance Center at 1-800-222-1020. Customer Relationship Specialists are available Monday through Friday from 8:00 a.m. to 9:00 p.m., Eastern Time.
For more information regarding the maintenance and care of your vehicle, please visit www.gmownercenter.com. This free online service offers vehicle and ownership-related information and tools tailored to your specific Chevrolet.
Again, thank you for contacting Chevrolet.
The Chevrolet Consumer Support Team
I wonder if Kehl Chevrolet survived in Mechanicsburg? Boy they sold a lot of pickup trucks. I bought 4 there myself.
LuAnn gets her car back this morning after that lady on the cellphone ran into her. LuAnn is still going to the doctor for her back and neck. Headlight assembly, $430! She will be so happy to get out of the Kia Rondo rental. What a tin can. The dealer she bought the Buick from went broke a year ago.